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Delivery Policy

artAlebrio offers a variety of services to make it easier for sellers to get their one-of-a-kind items into the hands of buyers quickly and securely. This Delivery Policy explains your delivery obligations as a seller and your rights and responsibilities when using artAlebrio’s postage labels services.

This policy is a part of our Terms of Use. By opening an artAlebrio shop, you're agreeing to this policy and our Terms of Use.

If you sell from India, to the extent applicable, the India Delivery Terms apply to you, and if there is an inconsistency between this artAlebrio Delivery Policy and the India Delivery Terms, for sellers domiciled in India, the India Delivery Terms will take precedence.

1. Delivering Your Items
2. Delivery Return Labels
3. Delivery Insurance
4. Fees
5. API

1. Delivering Your Items

Sellers are responsible for packaging and delivering their sold items to buyers. If you're using a delivery or fulfilment service, please keep in mind that you are ultimately responsible for making sure that your buyers receive their orders.

By selling on artAlebrio, you agree to:

A. Provide an accurate "dispatched from" address.
B. Specify your postage costs and processing times in your listings.
C. Dispatch items promptly after they are sold. Prompt delivery means that you dispatch each item within 30 days of purchase, unless you specify otherwise in your processing time or agree to a different delivery period with the buyer through Messages. Before you update your processing time for a specific order, you must first obtain your buyer’s consent.
D. Comply with all local and international delivery and customs regulations. We know that delivery and customs regulations can be tough to read, so check out these Help articles on international delivery using United States Postal Service (USPS), FedEx, UPS, Canada Post, Royal Mail, Evri, Australia Post, Global Postal Delivery, Shiprocket Delivery Partners, and Yakit Delivery Partners.
E. Dispatch to the address listed on the artAlebrio receipt.
F. Mark the order as dispatched when you dispatch it, or use a postage label purchased on artAlebrio, which automatically marks your order as dispatched. Remember that you may only mark an order as dispatched after you actually have dispatched it. When you mark an order as dispatched, the buyer will receive a notification.
G. Charge an appropriate amount for postage. US and Canadian sellers may be able to use calculated postage to have postage costs calculated automatically. H. By entering tracking information or delivery confirmation on artAlebrio, you're giving us permission to collect and share this data received from your chosen delivery company with the buyer.

In the unlikely event an order does not arrive, be prepared to provide valid proof of dispatch. Valid proof of dispatch must show that the item actually was dispatched and that it was sent to the address provided by the buyer on artAlebrio. If a buyer does not receive their order, they may file a case against your shop. Please see this Help article to learn more about artAlebrio's case system.

But don't fret, artAlebrio offers support for sellers who meet our requirements for the artAlebrio Purchase Protection programme for sellers. Read more about artAlebrio's Purchase Protection programme for sellers here.

2. Return Postage Labels

U.S. Sellers who accept returns from buyers and dispatch packages using USPS, can purchase a USPS return postage label on artAlebrio. Return postage labels are available for packages purchased by U.S. buyers who made the purchase as a registered artAlebrio user. USPS return postage labels are available for packages dispatched from and to addresses in the 50 U.S. states only (currently labels are not available for APO/DPO/FPO military addresses or U.S. territories). For more information on how to purchase a USPS postage return label, please take a look at this Help article.

3. Delivery Insurance

When you purchase and use Postage Labels on artAlebrio, you can purchase parcel insurance, when available, to protect your packages. Insurance is available through Shipsurance for USPS and FedEx postage labels and through Canada Post for postage labels purchased from Canada Post. Parcel compensation is available through Royal Mail for postage labels purchased from Royal Mail.

You may purchase parcel insurance from Shipsurance Insurance Services, Inc. for packages that are dispatched using USPS, FedEx, or Global Postal postage labels. If you choose to purchase insurance from Shipsurance, you agree to the Shipsurance Coverage Rules.

If you purchased parcel insurance from Shipsurance for a USPS postage label and need to file a claim, please check out this Help article. To file a Shipsurance claim for a FedEx postage label, please have a look at this Help article. To file a Shipsurance claim for a Global Postal Delivery postage label, please have a look at this Help article.

You may purchase parcel insurance from Canada Post for packages that are dispatched using Canada Post Postage labels. Insurance claims for packages sent using Canada Post labels are handled exclusively by Canada Post.

If you purchased parcel insurance from Canada Post and need to file a claim, please check out this Help article.

All Royal Mail delivery services offer inclusive compensation at different levels. When selecting the Royal Mail service, make sure you check the compensation level is right for the value of the item you are sending. Compensation claims for packages sent using Royal Mail labels are handled exclusively by Royal Mail.

If you purchased parcel compensation from Royal Mail and need to file a claim, please check out this Help article.

You may purchase parcel insurance from Australia Post for packages that are dispatched using Australia Post postage labels. Insurance claims for packages sent using Australia Post labels are handled exclusively by Australia Post.

If you purchased parcel compensation from Australia Post and need to file a claim, please check out this Help article.

4. Fees

The cost of a postage label will depend on the origin, destination, weight, mail class, package type, and dimensions of the package. If you add signature confirmation, insurance, or Royal Mail parcel compensation, fees will be added to the total cost of the label at the point of purchase. All fees for USPS, FedEx, UPS, Canada Post, Royal Mail, Australia Post, Global Postal Deliver, Shiprocket Delivery Partner, and Yakit Delivery Partner labels, and Shipsurance, Canada Post parcel insurance, Royal Mail parcel compensation, and Australia Post parcel insurance will appear separately on your payment account and will specify the name of the service provider and the postage label number. The fees for postage labels and delivery insurance will appear in US Dollars (USD), unless specified below.

If you purchase Canada Post postage labels, the cost of each postage label, taxes, and parcel insurance will appear separately on your payment account. When you purchase a Canada Post label, the fees will appear in Canadian Dollars (CAD) and US Dollars (USD) in the total cost summary. All final label charges will be listed on your payment account in CAD.

If you purchase Royal Mail or Evri postage labels, the cost of each postage label, taxes, and parcel compensation will appear separately on your payment account. When you purchase a Royal Mail or Evri label, the fees will appear in British Pounds (GBP). All final label charges will be listed on your payment account in GBP.

If you purchase Australia Post postage labels, the cost of each postage label, taxes, and parcel insurance will appear separately on your payment account. When you purchase an Australia Post label, the fees will appear in Australian Dollars (AUD). All final label charges will be listed on your payment account in AUD.

Please see the Fees and Payments Policy for additional information.

Last updated on 15 Dec, 2023

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